Privacy Policy

1. Information We Collect

Information You Provide Directly

When you interact with Akashic Records Guidance (soulrecord.co), we collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, and account credentials
• Profile Data: Biographical information, spiritual interests, intentions, and personal reflections you choose to share
• Guidance Records: Notes, journal entries, session transcripts, and recordings related to your guidance sessions
• Payment Information: Billing address, payment method details, and transaction history (processed securely through third-party payment processors)
• Communication Data: Messages, emails, and inquiries you send to our support team
• Feedback: Reviews, testimonials, and suggestions you provide about our services

Information Collected Automatically

We automatically collect certain technical and behavioral information:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Analytics: Pages visited, features accessed, time spent on the platform, and interaction patterns
• Log Data: IP address, browser type, referring URLs, access times, and error logs
• Location Data: General location information derived from IP address (not precise GPS tracking)
• Cookies and Tracking Technologies: Session identifiers, user preferences, and performance metrics

Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Social media platforms (if you connect your account)
• Analytics and advertising partners
• Customer service platforms

2. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Creating and maintaining your account
• Delivering personalized guidance and spiritual insights
• Processing transactions and managing billing
• Providing customer support and technical assistance
• Generating personalized reports and recommendations

Communication

• Sending service-related announcements and updates
• Responding to your inquiries and requests
• Notifying you of changes to our policies or services
• Sending promotional content (with your consent)

Improvement and Analytics

• Analyzing usage patterns to improve our platform
• Understanding user preferences and behavior
• Conducting research and development
• Personalizing your experience
• Detecting and preventing fraud or security issues

Legal Compliance

• Complying with legal obligations and regulations
• Enforcing our terms of service and other agreements
• Protecting our rights, privacy, safety, or property

3. How We Share Your Information

We Do Not Sell Personal Data

Akashic Records Guidance does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing with Service Providers

We share information with trusted service providers who assist in operating our platform, including:

• Payment processors and financial partners
• Cloud hosting and data storage providers
• Email and communication service providers
• Analytics and monitoring services
• Customer relationship management systems

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legally Required Disclosures

We may disclose your information when required by law or in response to valid legal requests, including:

• Subpoenas, court orders, or government requests
• Investigations of suspected violations of our terms of service
• Protection of public safety, health, or security
• Enforcement of legal rights or contracts

Business Transitions

If Akashic Records Guidance is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before any such change in ownership or control of your personal information.

Aggregated and De-identified Data

We may share aggregated, anonymized data that cannot reasonably identify you with business partners, researchers, and the public for analytical, marketing, and research purposes.

4. Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, user authentication, and security
• Performance Cookies: Track usage patterns and platform performance to optimize your experience
• Preference Cookies: Remember your settings, language preferences, and customizations
• Marketing Cookies: Enable targeted advertising and measure campaign effectiveness (only with consent)

Third-Party Tracking

We use analytics tools from third-party providers, including Google Analytics, to monitor platform performance and user behavior. These services may set their own cookies and collect information according to their privacy policies.

Cookie Consent and Control

Upon your first visit, you will be presented with a cookie consent banner. You may:

• Accept all cookies
• Accept only essential cookies
• Customize your cookie preferences
• Withdraw consent at any time through your account settings

Most web browsers allow you to control cookies through settings. Disabling certain cookies may affect platform functionality.

Web Beacons and Similar Technologies

We may use web beacons, pixels, and similar tracking technologies in emails and on our website to measure engagement and effectiveness of communications.

5. Your Privacy Rights and Choices

Access and Portability

You have the right to request a copy of your personal information in a portable, machine-readable format. Submit requests through your account dashboard or by contacting our privacy team.

Correction and Updates

You may update, correct, or modify your account information at any time through your account settings or by contacting us.

Deletion and Erasure

You have the right to request deletion of your personal data, subject to certain exceptions. We will honor deletion requests unless we are legally required to retain the information. Some data may be retained in anonymized form for analytical purposes.

Opt-Out of Communications

You may unsubscribe from promotional emails by clicking the "unsubscribe" link in any email or adjusting your notification preferences in your account settings. You cannot opt out of service-related communications necessary for account management.

Withdrawal of Consent

Where your data processing is based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

Objection to Processing

In certain jurisdictions, you may have the right to object to our processing of your information. We will respect such objections unless we have compelling legitimate grounds to continue processing.

Regulatory Rights

If you are located in the European Union, United Kingdom, California, or other jurisdictions with specific privacy laws, you may have additional rights including GDPR rights (EU residents), CCPA rights (California residents), or equivalent protections. Contact us for region-specific information.

Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our platform currently does not respond to these signals, but you may control tracking through browser settings and our cookie preferences tool.

6. Data Security

Security Measures

We implement comprehensive technical and organizational security measures to protect your information:

• SSL/TLS encryption for all data in transit
• Advanced encryption algorithms for sensitive data at rest
• Secure, redundant cloud infrastructure with automatic backups
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Restricted access controls for sensitive information
• Comprehensive firewall and intrusion detection systems
• Employee security training and confidentiality agreements

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Specific retention periods vary by data type:

• Account Data: Retained while account is active; deleted upon request or after extended inactivity (typically 2 years)
• Guidance Records: Retained as long as you maintain your account
• Payment Information: Retained for billing purposes and legal compliance (typically 7 years)
• Communication Records: Retained for up to 1 year unless required for longer by law
• Analytics Data: Retained for up to 2 years in aggregated, anonymized form

Limitations

While we employ industry-standard security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You use our services at your own risk, and we encourage you to use strong passwords and enable multi-factor authentication.

Breach Notification

In the event of a data breach, we will notify affected users within 72 hours (or as otherwise required by law) with details about the breach, steps we are taking, and measures you can take to protect yourself.

7. Children's Privacy

Akashic Records Guidance is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a user is under 18, we will delete their account and associated data immediately.

If you are a parent or guardian and believe your child has provided information to our service, please contact us immediately at privacy@soulrecord.co.

For users in jurisdictions with specific protections for minors (e.g., COPPA in the United States), we comply with all applicable laws regarding children's privacy.

8. International Data Transfers

Akashic Records Guidance operates from the United States. Your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your home country.

By using our service, you consent to the transfer of your information to countries outside your country of residence, which may not have the same data protection laws.

For users in the European Union and other regions with strict data protection requirements, we implement Standard Contractual Clauses, Binding Corporate Rules, or other appropriate safeguards to ensure adequate protection of your data in accordance with GDPR and similar regulations.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, and services that are not operated by Akashic Records Guidance. This Privacy Policy applies only to information collected through soulrecord.co. We are not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of any third-party services before providing your information. Your use of third-party services is governed by their respective terms and policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Requiring your explicit consent if required by law

Your continued use of Akashic Records Guidance after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you do not agree with any changes, you may discontinue use of our service and request deletion of your account.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer